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💛 How Can We Help?
Frequently asked questions
FAQ
Standard physical orders are generally processed within 3–7 business days after full payment has been received.Custom, personalized, and bulk orders may require additional production time. Some custom bundle packages require approximately 3 weeks for completion.Please note that processing time and shipping time are separate. Once your order has shipped, delivery times depend on the shipping carrier, destination, and any unexpected delays.Local delivery is offered separately from standard shipping and may include an additional delivery fee.All orders require 100% payment upfront before any preparation or production begins.Thank you for your patience and understanding as we carefully prepare your order!
Yes. Crafted Glow Studio LLC requires 100% payment in full before any designing, preparation, purchasing of materials, or production begins.We do not accept deposits, partial payments, or payment arrangements.For custom orders, customers will receive pricing and payment instructions after their request has been reviewed. Submitting a request does not confirm an order.Full payment must be received before work begins.
Absolutely! Crafted Glow Studio LLC offers personalization on a variety of products, including apparel, tumblers, candles, party favors, and more.Depending on the product, customers can customize names, colors, themes, wording, designs, and other special details.To request personalization, please complete our Custom Orders form and provide as much information as possible.All personalization details must be reviewed and approved before production begins. Full payment is required upfront before any design work or production begins.
ue to the handmade, custom, personalized, and perishable nature of many of our products, all sales are final, subject to applicable consumer protection laws.Crafted Glow Studio LLC does not accept returns or exchanges for custom or personalized orders due to changes of mind.If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@craftedglowstudiollc.com.Please include your order number and clear photographs of the product and packaging so we can review the issue and provide an appropriate resolution.Digital downloads are subject to our separate Digital Products Policy.For additional information, please review our Shipping & Returns page.Thank you for understanding and supporting Crafted Glow Studio LLC!
You can contact Crafted Glow Studio LLC with questions about products, custom orders, pricing, or existing orders.📧 Email: info@craftedglowstudiollc.com📞 Phone: 281-810-1201🌐 Website: www.craftedglowstudiollc.comYou may also reach us through our website's Contact Us page or send us a direct message on Facebook or Instagram.We appreciate your interest in Crafted Glow Studio LLC and look forward to assisting you!
Yes! Crafted Glow Studio LLC welcomes custom orders for apparel, tumblers, candles, sweet treats, party favors, and digital designs.To get started, visit our Custom Orders page and complete the request form with your desired colors, theme, names, sizes, quantity, event date (if applicable), and any special instructions.We will review your request and contact you within 24–48 business hours to discuss pricing, availability, and the next steps.Please note that 100% payment is required upfront before any designing, preparation, or production begins.
Need assistance? We're here to help! Browse our support topics below to find answers to common questions about orders, shipping, returns, and more.
💬 Still Need Help?
Can't find what you're looking for? We're always happy to help! Contact us or start a custom order and we'll get back to you as quickly as possible.
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